Remote Oncology Concierge Technician — Patient Support

Onco360; Buffalo (NY); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401k match

PTO & Holidays

Tuition reimbursement

Quarterly bonus

Volunteer day

Referral program

Life insurance

Disability

Job summary

Onco360 Pharmacy is seeking an Oncology Concierge Technician to join our Buffalo, NY team. This full-time role supports dispensing specialty medications, resolves patient and provider inquiries, and ensures regulatory compliance.

Remote work is available, with a schedule that fits a Monday-Friday pattern and competitive hourly pay starting at $21.00. The ideal candidate will have 1+ year of pharmacy experience, strong communication skills, and state licensure.

Qualifications

• High school diploma or GED required.
• 1+ years of pharmacy experience.
• Strong communication, organizational, and customer service skills.
• Pharmacy terminology knowledge and basic math.
• State license/registration required; national certification may be required.
• CPhT certification preferred.

Responsibilities

• Provide first-call resolution for patient and provider inquiries; triage calls to appropriate departments.
• Coordinate medication deliveries and collect co-pays; inbound calls handled with first-call resolution practices.
• Understand Manufacturer programs and Concierge Services; verify label status and HUB enrollment opportunities.
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service for manufacturer relationships; assist as needed.
• Contribute to compliance with state/federal pharmacy laws and REMS programs.
• Support pharmacy operations by aiding dispensing of specialty medications and addressing inquiries.

Skills

Strong communication

Customer service

Pharmacy terminology

Attention to detail

Typing

Pharmacy Technician License

CPhT certification preferred

Education

High School Diploma or GED

Job description

Onco360 Pharmacy is seeking an Oncology Concierge Technician to join our Buffalo, NY team. This full-time role supports dispensing specialty medications, resolves patient and provider inquiries, and ensures regulatory compliance.

Remote work is available, with a schedule that fits a Monday-Friday pattern and competitive hourly pay starting at $21.00. The ideal candidate will have 1+ year of pharmacy experience, strong communication skills, and state licensure.