Remote Oncology Care Coordinator & Patient Support

Valeris; Clayton (NC); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision plans

401(k) with company match

Paid Time Off and holidays

Life and AD&D coverage

Short-Term Disability

Job summary

Valeris seeks a Care Coordinator in the United States to own patient cases from initiation to closure, including benefit investigations, prior authorizations, and program navigation for patient financial assistance. You will manage calls and emails using our Lynk system, ensuring accuracy and empathetic patient support.

The role requires attention to detail, strong communication, and knowledge of healthcare program rules.

Qualifications

• Detail oriented with professional telephone etiquette.
• Ability to multitask effectively in a fast-paced environment.
• Bi-lingual Spanish and English are a plus.

Responsibilities

• Build trusted relationships with patients, prescribers and client stakeholders.
• Manage inbound calls and triage patients to internal or external resources.
• Provide personalized case management and coordinate nurse teaching as applicable.
• Document all activities in the Lynk system per requirements.

Skills

Detail oriented

Professional telephone etiquette

Multitask effectively

Bi-lingual Spanish and English a plus

Education

Bachelor’s degree strongly preferred or equivalent experience

Job description

Valeris seeks a Care Coordinator in the United States to own patient cases from initiation to closure, including benefit investigations, prior authorizations, and program navigation for patient financial assistance. You will manage calls and emails using our Lynk system, ensuring accuracy and empathetic patient support.

The role requires attention to detail, strong communication, and knowledge of healthcare program rules.