Remote Onboarding Specialist — FinTech Growth

Cherry Technologies, Inc.; USA; Remote; USD 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Base pay $87k

On-target commission $33k

Equity grant

Medical benefits

Vision benefits

Dental benefits

Fully remote

Zusammenfassung

Cherry Technologies, Inc. is seeking an Onboarding Specialist to lead new customer success initiatives for a cutting-edge BNPL platform tailored to medical practices. You will own onboarding for each client for 30 days, delivering training and best practices to maximize adoption and revenue.

The role requires strong communication, problem-solving, and the ability to work across teams to ensure a seamless rollout. This fully remote position supports a national customer base within the US.

Qualifikationen

• 2+ years in a customer-facing role.
• Demonstrated passion for customer experience.
• Excellent verbal and written communication.
• Strong interpersonal abilities.
• Comfort with multiple software platforms.
• Adaptable with strong on-the-fly troubleshooting.
• Detail-oriented with a can-do attitude.
• Bonus: experience in sales, customer success, or account management.

Aufgaben

• Deliver best in class training to customers.
• Prepare before calls to ensure efficient implementation.
• Deliver engaging narratives based on past successes.
• Leverage software to conduct meaningful onboarding.
• Maximize platform usage in the first 30 days.
• Promote Cherry marketing and placement with merchant partners.
• Provide customers with best practices to increase revenue and usage.
• Provide feedback to internal teams.

Kenntnisse

Customer-facing experience

Customer experience focus

Verbal and written communication

Interpersonal skills

Software proficiency

Troubleshooting

Problem solving

Sales / CS / AM experience

Jobbeschreibung

Cherry Technologies, Inc. is seeking an Onboarding Specialist to lead new customer success initiatives for a cutting-edge BNPL platform tailored to medical practices. You will own onboarding for each client for 30 days, delivering training and best practices to maximize adoption and revenue.

The role requires strong communication, problem-solving, and the ability to work across teams to ensure a seamless rollout. This fully remote position supports a national customer base within the US.