Customer Support Specialist (Day Shift) (Fully Remote)

Cherry Technologies, Inc.; United States; Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

Equity grant

Fully remote with retreats

Job summary

Cherry Technologies, Inc. is seeking a remote customer support specialist to deliver exceptional service across phone, live chat, email, and SMS for fintech and consumer lending clients. The role emphasizes clear communication, de-escalation, and attention to detail.

You will handle inquiries with one-touch resolutions and participate in occasional weekend shifts or holiday coverage as needed. The company offers a strong benefits package and equity opportunities as part of a fast-growing BNPL

Qualifications

• 1+ years of customer support experience.
• Strong multi-tasking, de-escalation, and attention to detail skills.
• Intermediate Excel/Google Sheets proficiency and excellent communication.

Responsibilities

• Provide exceptional customer experiences across phone, live chat, email, and SMS.
• Resolve provider and consumer inquiries with one-touch resolution and sound judgment.
• Maintain schedule flexibility for weekends and select holidays as needed.

Skills

Customer support

De-escalation

Attention to detail

Multi-tasking

Excel/Google Sheets

Communication

Job description

• Provide exceptional customer experiences across phone, live chat, email, and SMS.
• Resolve provider and consumer inquiries with one-touch resolution and sound judgment.
• Maintain schedule flexibility for weekends and select holidays as needed.

Qualifications:

• 1+ years of customer support experience, preferably in fintech or consumer lending.
• Strong multi-tasking, de-escalation, and attention to detail skills.
• Intermediate Excel/Google Sheets proficiency and excellent communication.
• $75,000 annual base salary plus $25,000 annual variable target.
• Fully remote with summer and winter company retreats.
• Medical, vision, and dental benefits plus generous equity grant.

Cherry Technologies, Inc.

Cherry is a fast-growing FinTech offering the simplest, fastest, and most inclusive BNPL solution for medical practices such as dental, medical aesthetics, and veterinary. Founded in 2019 and led by Stanford entrepreneurs, the company is backed by top investors including Kleiner Perkins and DCM and maintains a high-growth startup culture.