Fully Remote FinTech Support Specialist | $100K OTE

Humamaria; United States; Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Equity grant

Medical, dental, vision

Fully remote

Company retreats

Job summary

Cherry is seeking a Customer Support Specialist for the US market with a day shift. You will resolve inquiries across phone, chat, email, and SMS, delivering exceptional service in a fast-growing fintech environment.

The role demands 1+ year in customer support, strong communication, and the ability to multitask in a startup setting. Fully remote work is offered with weekends/holiday flexibility and a competitive compensation package.

Qualifications

• 1+ years in customer support or a similar role.
• Experience with consumer lending, fintech, or financial products preferred.
• Ability to multi-task and de-escalate across omni-channel inquiries (Voice, Chat, Email and SMS).
• Strong prioritization, organization, and attention to detail.
• Startup environment experience preferred.
• Able to work independently in a fast-paced setting with a team mindset.
• Intermediate Excel/Google Sheets skills.
• Excellent written and verbal communication; HS diploma or GED required, college degree preferred.

Responsibilities

• Resolve inquiries with one-touch resolution via phone, live chat, email, and SMS.
• Handle a high volume of inbound/outbound interactions with quality and efficiency.
• Investigate inquiries, assess activity, and deliver timely resolutions.
• De-escalate complex customer situations with professionalism, empathy, and sound judgement.
• Document customer interactions and account-level issues accurately.
• Partner with leadership to identify and implement opportunities to improve customer experience, processes, and systems.
• Collaborate across departments to support Cherry's growth in a fast-paced fintech environment.
• Maintain schedule flexibility for weekends and select holidays.

Skills

Customer support

Omni-channel support

Multi-tasking

Attention to detail

Startup experience

Independent work

Excel/Google Sheets

Communication skills

Education

High school diploma or GED

College degree preferred

Tools

Excel/Google Sheets

Job description

Cherry is seeking a Customer Support Specialist for the US market with a day shift. You will resolve inquiries across phone, chat, email, and SMS, delivering exceptional service in a fast-growing fintech environment.

The role demands 1+ year in customer support, strong communication, and the ability to multitask in a startup setting. Fully remote work is offered with weekends/holiday flexibility and a competitive compensation package.