Remote Overnight Support Manager – FinTech

Cherry Technologies, Inc.; United States; A distancia; USD 122.000 - 149.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off

Equity

Medical/dental/vision insurance

Company retreats

Descripción de la vacante

Cherry Technologies, Inc. is a fast-growing FinTech company offering a fully remote Buy Now, Pay Later solution for medical practices. We are seeking a leader to manage an overnight frontline support team and drive outstanding customer service in a fully remote setup.

The role emphasizes coaching, data-driven improvements, and adherence to regulatory policies. Competitive compensation includes a $135,000 base salary plus a $20,000 target bonus (OTE $155,000) and comprehensive benefits.

Formación

• Minimum 1 year managing frontline support teams.
• Experience with CSAT, quality assurance, and productivity KPIs.
• Strong ownership, communication, and problem-solving skills.

Responsabilidades

• Hire, coach, and develop high-performing support talent.
• Use data and customer feedback to drive operational improvements.
• Ensure compliance with policies and regulatory requirements.

Conocimientos

Team management

CSAT

Quality assurance

KPIs

Descripción del empleo

Cherry Technologies, Inc. is a fast-growing FinTech company offering a fully remote Buy Now, Pay Later solution for medical practices. We are seeking a leader to manage an overnight frontline support team and drive outstanding customer service in a fully remote setup.

The role emphasizes coaching, data-driven improvements, and adherence to regulatory policies. Competitive compensation includes a $135,000 base salary plus a $20,000 target bonus (OTE $155,000) and comprehensive benefits.