Customer Support Manager (Fully Remote)

Cherry Technologies, Inc.; United States; À distance; USD 122 000 - 149 000; Plein temps

Avantages offerts par ce poste

Flexible time off

Equity

Medical/dental/vision insurance

Company retreats

Résumé du poste

Cherry Technologies, Inc. is a fast-growing FinTech company offering a fully remote Buy Now, Pay Later solution for medical practices. We are seeking a leader to manage an overnight frontline support team and drive outstanding customer service in a fully remote setup.

The role emphasizes coaching, data-driven improvements, and adherence to regulatory policies. Competitive compensation includes a $135,000 base salary plus a $20,000 target bonus (OTE $155,000) and comprehensive benefits.

Qualifications

• Minimum 1 year managing frontline support teams.
• Experience with CSAT, quality assurance, and productivity KPIs.
• Strong ownership, communication, and problem-solving skills.

Responsabilités

• Hire, coach, and develop high-performing support talent.
• Use data and customer feedback to drive operational improvements.
• Ensure compliance with policies and regulatory requirements.

Connaissances

Team management

CSAT

Quality assurance

KPIs

Description du poste

• Lead a team of 8-10 overnight specialists and own team performance.
• Deliver exceptional customer support in a fully remote FinTech environment.

Key Responsibilities:

• Hire, coach, and develop high-performing support talent.
• Use data and customer feedback to drive operational improvements.
• Ensure compliance with policies and regulatory requirements.

Qualifications:

• 1+ years managing frontline support teams.
• Experience with CSAT, quality assurance, and productivity KPIs.
• Strong ownership, communication, and problem-solving skills.
• $135,000 base salary plus $20,000 target bonus ($155,000 OTE).
• Flexible time off, equity, medical/dental/vision, and company retreats.

Cherry Technologies, Inc.

Cherry is a fast-growing FinTech that provides a simple, fast, and inclusive Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs and backed by top investors, the company is fully remote and focused on innovation and exceptional customer experience.