Onboarding Specialist

Cherry Technologies, Inc.; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Base pay $87k

On-target commission $33k

Equity grant

Medical benefits

Vision benefits

Dental benefits

Fully remote

Job summary

Cherry Technologies, Inc. is seeking an Onboarding Specialist to lead new customer success initiatives for a cutting-edge BNPL platform tailored to medical practices. You will own onboarding for each client for 30 days, delivering training and best practices to maximize adoption and revenue.

The role requires strong communication, problem-solving, and the ability to work across teams to ensure a seamless rollout. This fully remote position supports a national customer base within the US.

Qualifications

• 2+ years in a customer-facing role.
• Demonstrated passion for customer experience.
• Excellent verbal and written communication.
• Strong interpersonal abilities.
• Comfort with multiple software platforms.
• Adaptable with strong on-the-fly troubleshooting.
• Detail-oriented with a can-do attitude.
• Bonus: experience in sales, customer success, or account management.

Responsibilities

• Deliver best in class training to customers.
• Prepare before calls to ensure efficient implementation.
• Deliver engaging narratives based on past successes.
• Leverage software to conduct meaningful onboarding.
• Maximize platform usage in the first 30 days.
• Promote Cherry marketing and placement with merchant partners.
• Provide customers with best practices to increase revenue and usage.
• Provide feedback to internal teams.

Skills

Customer-facing experience

Customer experience focus

Verbal and written communication

Interpersonal skills

Software proficiency

Troubleshooting

Problem solving

Sales / CS / AM experience

Job description

Onboarding Specialist

About Cherry

Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.

Cherry enables medical practices to treat more patients by making their services more financially accessible.

Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.

About the Role

We are looking for a Customer Onboarding Specialist who will be on the front lines to set up our customers for success with our cutting-edge financing platform. The Customer Onboarding Specialist is a crucial member of our sales organization and onboarding team, and owns each new account for 30 days. The position is mission critical to the value we provide our end users.

Responsibilities

• Deliver best in class training to our customers
• Prepare before calls to ensure Cherry implementation is efficient and practical
• Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry
• Leverage various softwares to effectively conduct a meaningful onboarding experience
• Maximize customer usage of our platform in the first 30 days
• Introduce and optimize Cherry marketing and placement with merchant partners
• Provide customers with best practices and materials to increase their revenue and usage of Cherry
• Provide critical feedback to our internal teams

Qualifications

• 2+ years of experience in a customer-facing role
• Developed passion for the customer experience
• Exceptional verbal and written communication skills
• Strong ability to connect interpersonally with others
• Comfortable working with various software platforms
• Adaptable and proven ability to troubleshoot on the fly
• Problem solver with a can-do attitude and a high attention to detail
• Bonus for experience with sales, customer success, or account management

Compensation Package

• $87k base pay
• $33k uncapped on-target commission
• Generous equity grant
• Medical, vision, and dental benefits
• Fully remote company
• Summer and winter company retreats

Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.