Fully Remote FinTech Support Specialist — 100k OTE + Equity

Cherry Technologies, Inc.; EUA; Teletrabalho; USD 75 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

Equity grant

Medical, vision and dental benefits

Resumo da oferta

Cherry Technologies, Inc. is seeking a Customer Support Specialist for a US-based day shift. The role focuses on delivering exceptional customer service to Providers and Consumers across multiple channels in a fast-growing fintech environment.

You will resolve inquiries, document issues, and work with leadership to enhance customer experience and operational processes. A strong communicator with 1+ year of relevant experience is ideal.

Qualificações

• 1+ years of experience in customer support or similar role.
• Experience supporting consumer lending, fintech, or financial products preferred.
• Ability to multi-task and de-escalate across omni-channel inquiries (Voice, Chat, Email, SMS).
• Strong prioritization, organization, and attention to detail.
• Experience in a startup environment is preferred.
• Excellent written and verbal communication skills with attention to detail.

Responsabilidades

• Resolve Provider and Consumer inquiries with one-touch resolution via phone, live chat, email, and SMS.
• Handle high volume of inbound/outbound interactions with quality and efficiency.
• Investigate inquiries and deliver timely resolutions.
• De-escalate complex situations with professionalism and empathy.
• Document interactions and account-level issues accurately.
• Collaborate with leadership to improve processes and systems.

Conhecimentos

Customer support

Omni-channel

De-escalation

Attention to detail

Startup environment

Written communication

Verbal communication

Formação académica

High school diploma or GED

College degree preferred

Ferramentas

Excel/Google Sheets

Descrição da oferta de emprego

Cherry Technologies, Inc. is seeking a Customer Support Specialist for a US-based day shift. The role focuses on delivering exceptional customer service to Providers and Consumers across multiple channels in a fast-growing fintech environment.

You will resolve inquiries, document issues, and work with leadership to enhance customer experience and operational processes. A strong communicator with 1+ year of relevant experience is ideal.