Remote FinTech Customer Experience Specialist

Cherry Technologies, Inc.; USA; Remote; USD 75.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical, vision, and dental benefits

Equity grant

Fully remote with retreats

Zusammenfassung

Cherry Technologies, Inc. is seeking a remote customer support specialist to deliver exceptional service across phone, live chat, email, and SMS for fintech and consumer lending clients. The role emphasizes clear communication, de-escalation, and attention to detail.

You will handle inquiries with one-touch resolutions and participate in occasional weekend shifts or holiday coverage as needed. The company offers a strong benefits package and equity opportunities as part of a fast-growing BNPL

Qualifikationen

• 1+ years of customer support experience.
• Strong multi-tasking, de-escalation, and attention to detail skills.
• Intermediate Excel/Google Sheets proficiency and excellent communication.

Aufgaben

• Provide exceptional customer experiences across phone, live chat, email, and SMS.
• Resolve provider and consumer inquiries with one-touch resolution and sound judgment.
• Maintain schedule flexibility for weekends and select holidays as needed.

Kenntnisse

Customer support

De-escalation

Attention to detail

Multi-tasking

Excel/Google Sheets

Communication

Jobbeschreibung

Cherry Technologies, Inc. is seeking a remote customer support specialist to deliver exceptional service across phone, live chat, email, and SMS for fintech and consumer lending clients. The role emphasizes clear communication, de-escalation, and attention to detail.

You will handle inquiries with one-touch resolutions and participate in occasional weekend shifts or holiday coverage as needed. The company offers a strong benefits package and equity opportunities as part of a fast-growing BNPL