Remote Onboarding & Implementation Specialist

OptiMantra; Oregon (WI); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Excellent PTO

Comprehensive benefits package

401(k) with employer match

Fully remote work environment

Job summary

A growing health tech company based in the United States is seeking a Customer Onboarding & Implementation Specialist to guide new practices in using their platform. You will lead onboarding, train users, and provide technical support, helping wellness practitioners succeed. Candidates should have 2+ years in customer support or healthcare operations, with a customer-first mindset. This position offers competitive compensation, comprehensive benefits, and the flexibility to work fully remote.

Qualifications

• 2+ years of experience in customer support, onboarding, or healthcare operations.
• Comfortable with technology tools and systems.
• Experience with EMR/EHR platforms is a plus.

Responsibilities

• Lead new customers through onboarding and setup.
• Train customers on platform features and workflows.
• Provide effective technical support via multiple channels.

Skills

Customer support

Problem-solving

Technology proficiency

Job description

A growing health tech company based in the United States is seeking a Customer Onboarding & Implementation Specialist to guide new practices in using their platform. You will lead onboarding, train users, and provide technical support, helping wellness practitioners succeed. Candidates should have 2+ years in customer support or healthcare operations, with a customer-first mindset. This position offers competitive compensation, comprehensive benefits, and the flexibility to work fully remote.