Remote Onboarding Project Manager – Hospitality SaaS

Cloudbeds; United States; Remote; CLP 25,000,000 - 40,000,000; Full time

Benefits offered by this job

Remote First

PTO

Fully Paid Parental Leave

Home office stipend

Professional development

Job summary

Cloudbeds is seeking an Onboarding Project Manager to lead mid-market onboarding from contract to adoption in a fully remote, international team. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a high-touch, value-driven implementation that accelerates platform adoption.

Ideal candidates bring 4+ years in hotel operations, 1+ year PM experience in SaaS, and strong English/Spanish communication.

Qualifications

• Minimum 4 years in hotel operations or hotel management.
• At least 1 year PM experience in SaaS or customer-facing environment.
• Strong communication and relationship-management skills.
• Ability to manage multiple projects with attention to detail.
• Fluency in English and Spanish at business level.

Responsibilities

• Own end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, recording actions items.
• Proactively identify and manage risks, dependencies, and escalation points to maintain momentum and satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones.

Skills

Project management

Hospitality experience

Cross-functional teamwork

English & Spanish

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds is seeking an Onboarding Project Manager to lead mid-market onboarding from contract to adoption in a fully remote, international team. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a high-touch, value-driven implementation that accelerates platform adoption.

Ideal candidates bring 4+ years in hotel operations, 1+ year PM experience in SaaS, and strong English/Spanish communication.