Remote Onboarding Coach - Hospitality (LATAM)

Third-Party Job Posts; United States; Remote; USD 50,000 - 90,000; Full time

Benefits offered by this job

Remote First, Remote Always

PTO according to local labor laws

Fully Paid Parental Leave

Home office stipend

Job summary

Cloudbeds is seeking an Onboarding Coach to train and support hospitality clients, tailoring onboarding to fit their business needs. You will guide clients to a complete understanding and confidence in using the system, with emphasis on empathy and effective communication across channels.

As part of a remote Customer Onboarding Team, you’ll collaborate to deliver an exceptional onboarding experience and promote product adoption, ROI, and client retention.

Qualifications

• Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
• 2+ years of relevant industry experience in customer-facing roles.
• Native or Fluent in both English and Spanish (Portuguese is a plus).

Responsibilities

• Onboard clients through training sessions via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to promote product adoption and loyalty.
• Record activities and insights in Salesforce to inform product improvements.

Skills

Customer empathy

Communication

Organizational skills

Proactive mindset

Bilingual English/Spanish

Tools

Salesforce

Job description

Cloudbeds is seeking an Onboarding Coach to train and support hospitality clients, tailoring onboarding to fit their business needs. You will guide clients to a complete understanding and confidence in using the system, with emphasis on empathy and effective communication across channels.

As part of a remote Customer Onboarding Team, you’ll collaborate to deliver an exceptional onboarding experience and promote product adoption, ROI, and client retention.