Remote Onboarding Project Lead — Hospitality SaaS

Cloudbeds; Milwaukee (WI); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Remote First, Remote Always

PTO in accordance with local labor

Fully Paid Parental Leave

Home office stipend

Professional development courses

Job summary

Cloudbeds is hiring an Onboarding Project Manager to lead mid-market onboarding from contract through adoption and handoff to Account Management. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to ensure a seamless implementation with measurable outcomes.

We seek a proactive communicator who can manage timelines, align stakeholders, mitigate risks, and deliver a high-touch customer experience in a fast-paced SaaS environment.

Qualifications

• 4+ years of experience in hotel operations or hotel management.
• At least 1 year of project management experience in a SaaS or customer-facing environment.
• Strong communication, relationship management and stakeholder management skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps.
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success.

Skills

Fluency in English

Fluency in Portuguese

Fluency in Spanish

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds is hiring an Onboarding Project Manager to lead mid-market onboarding from contract through adoption and handoff to Account Management. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to ensure a seamless implementation with measurable outcomes.

We seek a proactive communicator who can manage timelines, align stakeholders, mitigate risks, and deliver a high-touch customer experience in a fast-paced SaaS environment.