Remote Onboarding Project Manager for Hospitality SaaS

Third-Party Job Posts; United States; Remote; CLP 12,000,000 - 18,000,000; Full time

Benefits offered by this job

Remote first, remote always

PTO per local laws

Fully paid parental leave

Home office stipend

Professional development

Job summary

Cloudbeds is seeking an Onboarding Project Manager to lead mid-market customer implementations from contract to adoption. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver seamless onboarding and measurable business outcomes.

The role requires strong project management, customer partnership, and hospitality domain expertise in a fast-paced SaaS environment.

Qualifications

• Minimum 4 years in hotel operations or hotel management.
• At least 1 year of PM experience in SaaS or customer-facing roles.
• Proven ability to manage multiple projects with strong attention to detail.
• Experience coordinating cross-functional stakeholders in fast-paced environments.
• Fluent business-level English and Spanish; Portuguese a plus.
• Experience with customer onboarding in hospitality SaaS.

Responsibilities

• Own end-to-end onboarding lifecycle for mid-market customers from sales handoff through go-live and adoption.
• Define project scope, timelines, milestones, and deliverables to ensure timely implementations.
• Serve as primary contact for onboarding mid-market customers, ensuring clear communication.
• Lead customer meetings (pre-kickoff, kickoff, check-ins, go-live) and document action items.
• Identify and manage risks, dependencies, and escalation points to maintain momentum.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, and training completion.

Skills

English

Spanish

Portuguese

Project management

Hospitality

Cross-functional collaboration

Customer onboarding

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds is seeking an Onboarding Project Manager to lead mid-market customer implementations from contract to adoption. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver seamless onboarding and measurable business outcomes.

The role requires strong project management, customer partnership, and hospitality domain expertise in a fast-paced SaaS environment.