Remote Onboarding Project Manager — SaaS for Hospitality

Third-Party Job Posts; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Remote-first culture

PTO in accordance with local labor law

Fully paid parental leave

Home office stipend

Professional development

Job summary

Cloudbeds is seeking an Onboarding Project Manager to lead complex onboarding for mid-market customers, guiding them from contract signature through adoption and transition to Account Management. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a high-touch implementation that drives value, adoption, and measurable outcomes.

The role emphasizes managing timelines, aligning stakeholders, mitigating risks, and maintaining an

Qualifications

• Oversee end-to-end onboarding for mid-market customers from sales handoff to go-live and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables for successful implementations.
• Serve as primary contact for onboarding mid-market customers, ensuring clear communication and stakeholder alignment.
• Lead customer meetings (pre-kickoff, kickoff, check-ins, go-live) and document action items.
• Identify and manage risks, dependencies, and escalation points to maintain momentum and satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management.
• Monitor onboarding success metrics and customer adoption to drive long-term success.

Responsibilities

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success

Skills

Onboarding lifecycle management

Cross-functional collaboration

SaaS onboarding experience

Project management

Customer relationship management

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds is seeking an Onboarding Project Manager to lead complex onboarding for mid-market customers, guiding them from contract signature through adoption and transition to Account Management. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a high-touch implementation that drives value, adoption, and measurable outcomes.

The role emphasizes managing timelines, aligning stakeholders, mitigating risks, and maintaining an