Remote Onboarding Manager - AI-Driven Coaching & Growth

HelpfulRemote; Northern (KY); Hybrid; USD 70,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k)

Flexible time off

Paid parental leave

Equity

Job summary

HelpfulRemote is seeking an experienced Onboarding Manager to lead a team of Onboarding Specialists in helping home service professionals get set up on the platform. You will oversee metrics, scheduling, escalations, and coaching to drive rapid value realization.

The role is remote in the United States, requires a bachelor's degree with at least two years of management experience in customer support, and experience using AI tools to improve workflows.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 2 years of management experience in customer support or related field.
• Experience using AI tools to improve workflows.
• Strong organizational, communication, and leadership skills.

Responsibilities

• Lead a team of Onboarding Specialists.
• Oversee onboarding metrics and coaching.
• Manage staffing schedules and escalations.
• Ensure customers reach value quickly and start smoothly.

Skills

Leadership

People management

Communication

Organizational skills

AI tools

Education

Bachelor's degree or equivalent experience

Job description

HelpfulRemote is seeking an experienced Onboarding Manager to lead a team of Onboarding Specialists in helping home service professionals get set up on the platform. You will oversee metrics, scheduling, escalations, and coaching to drive rapid value realization.

The role is remote in the United States, requires a bachelor's degree with at least two years of management experience in customer support, and experience using AI tools to improve workflows.