Manager, Onboarding Housecall Pro

HelpfulRemote; Northern (KY); Hybrid; USD 70,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k)

Flexible time off

Paid parental leave

Equity

Job summary

HelpfulRemote is seeking an experienced Onboarding Manager to lead a team of Onboarding Specialists in helping home service professionals get set up on the platform. You will oversee metrics, scheduling, escalations, and coaching to drive rapid value realization.

The role is remote in the United States, requires a bachelor's degree with at least two years of management experience in customer support, and experience using AI tools to improve workflows.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 2 years of management experience in customer support or related field.
• Experience using AI tools to improve workflows.
• Strong organizational, communication, and leadership skills.

Responsibilities

• Lead a team of Onboarding Specialists.
• Oversee onboarding metrics and coaching.
• Manage staffing schedules and escalations.
• Ensure customers reach value quickly and start smoothly.

Skills

Leadership

People management

Communication

Organizational skills

AI tools

Education

Bachelor's degree or equivalent experience

Job description

This role leads a team of Onboarding Specialists responsible for helping new home service professionals get set up successfully on the company’s platform. The manager oversees onboarding metrics, staffing schedules, escalations, and coaching to ensure customers reach value quickly and have a smooth start with the product.

Candidates need a bachelor’s degree or equivalent experience, at least 2 years of management experience in customer support or a related field, and a track record of consistently meeting performance metrics. The role also calls for experience using AI tools to improve workflows, along with strong organizational, communication, and leadership skills.

The position is remote and open to candidates in the USA, with an expected salary range of $70,000 to $82,500. Benefits include health insurance, 401(k), flexible time off, paid parental leave, and equity.