Remote Onboarding & Implementation Specialist

Solera Holdings, LLC.; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

Solera Holdings, LLC. is seeking an Implementation Specialist to manage onboarding, configuration, installation and billing activation for new customers.

The role partners with internal teams and customers to ensure accurate product configurations, schedule trainings, and communicate onboarding information for a successful product launch. The position is remote-based and requires strong organization and clear communication.

Qualifications

• Prior automotive and/or implementation experience are a plus.
• Some Microsoft Office and SalesForce skills preferred.
• Excellent verbal and written communication skills, and ability to effectively interact with both internal and external customers.
• Must possess strong organizational skills to effectively multi-task, prioritize responsibilities, and proactively follow-up on tasks.
• Successful in working in a fast-paced environment. Adapts easy to change. Analytical with the ability to learn new products and solutions quickly.
• Self-motivated. Highly effective when working independently with minimal supervision.
• Strong problem solving and decision-making skills, with ability to follow through independently and multi-task.
• Highly developed sense of integrity and commitment to customer satisfaction, with a drive for excellence and willingness to adapt.

Responsibilities

• Complete simple to moderately complex tasks related to customer installations of products.
• Consultatively work with assigned clients to determine setup requirements, configure the product per the customer’s specifications and complete installation. Ensure products are updated accurately and product integration processes are deployed within expected timelines.
• Provide client support via phone and email throughout the installation process.
• Interact with internal teams to initiate and maintain successful implementations and share necessary improvements and desired changes that surface from customers.
• Coordinate training dates with customers and Implementation Trainers
• Work with Implementation Trainers during training for any additional setup items or support issues that may arise.
• Maintain the internal documentation of installation tasks, details, and client communication within Salesforce throughout the installation period.
• Work independently under general supervision with minimal directions
• Possess decision making capabilities to self-prioritize workload to optimize time and ensure contract billing is timely and accurate.
• Other duties as assigned.

Skills

Automotive experience

Salesforce

Microsoft Office

Verbal & written communication

Organization

Time management

Independent work

Problem solving

Integrity

Customer interaction

Tools

Salesforce

Microsoft Office

Job description

Solera Holdings, LLC. is seeking an Implementation Specialist to manage onboarding, configuration, installation and billing activation for new customers.

The role partners with internal teams and customers to ensure accurate product configurations, schedule trainings, and communicate onboarding information for a successful product launch. The position is remote-based and requires strong organization and clear communication.