Implementation Support Specialist

Solera Corporation; United States; Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Solera is seeking an Implementation Specialist to manage onboarding, installation, and billing activation for new customers. The role is remote-based and requires strong organization, communication, and time-management skills to ensure a successful product launch.

You will work with internal teams and customers to configure products, schedule trainings, and provide ongoing support throughout the installation process, ensuring accurate documentation in Salesforce and timely completion of tasks.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proactive, self-motivated, and able to work independently.

Responsabilités

• Coordinate onboarding activities and install/configure products for new customers.
• Schedule trainings and communicate onboarding details to customers.
• Provide ongoing client support via phone and email during installation.
• Maintain installation documentation and client communications in Salesforce.
• Collaborate with internal teams to ensure timely, accurate product launches and billing.

Connaissances

Customer communication

Organization

Self-motivation

Independent work

Outils

Salesforce CRM

Microsoft Office

Description du poste

Implementation Specialist

Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint
of the vehicle lifecycle into a connected digital experience. In addition, we provide products and
services to protect life’s other most important assets: our homes and digital identities. Today, Solera
processes over 300 million digital transactions annually for approximately 235,000 partners and
customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative
culture and are dedicated to successfully bringing the future to bear today through cognitive
answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Implementation Specialist is responsible for all communications, documentation, setup,
installation, and billing activation during the onboarding process for new customers. The
Implementation Specialist works closely with internal teams and customers to provide accurate
product configurations and installations, schedule all trainings, and communicate onboarding
information to ensure a successful product launch. This position is remote based and requires
excellent organizational skills, successful time management and good communication skills.

What You’ll Do

• Complete simple to moderately complex tasks related to customer installations of products.


• Consultatively work with assigned clients to determine setup requirements, configure the
  product per the customer’s specifications and complete installation.


• Ensure products are updated accurately and product integration processes are deployed within
  expected timelines.


• Provide client support via phone and email throughout the installation process.


• Interact with internal teams to initiate and maintain successful implementations and share
  necessary improvements and desired changes that surface from customers.


• Coordinate training dates with customers and Implementation Trainers.


• Work with Implementation Trainers during training for any additional setup items or support
  issues that may arise.


• Maintain the internal documentation of installation tasks, details, and client communication
  within Salesforce throughout the installation period.


• Work independently under general supervision with minimal directions.


• Possess decision making capabilities to self-prioritize workload to optimize time and ensure
  contract billing is timely and accurate.


• Other duties as assigned.

What You’ll Bring

• Prior automotive and/or implementation experience are a plus.


• Some Microsoft Office and SalesForce skills preferred.


• Excellent verbal and written communication skills, and ability to effectively interact with
  both internal and external customers.


• Must possess strong organizational skills to effectively multi-task, prioritize
  responsibilities, and proactively follow-up on tasks.


• Successful in working in a fast-paced environment.


• Adapts easy to change.


• Analytical with the ability to learn new products and solutions quickly.


• Self-motivated.


• Highly effective when working independently with minimal supervision.


• Strong problem solving and decision-making skills, with ability to follow through independently
  and multi-task.


• Highly developed sense of integrity and commitment to customer satisfaction, with a drive
  for excellence and willingness to adapt.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we
cannot identify all the skills a position may require since job responsibilities and the Company’s
needs may change over time. Therefore, the above job description is not comprehensive or
exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above
description. The Company also retains the right to require all employees to undertake additional
or different job responsibilities when necessary to meet business needs.

Applicants must be currently authorized to work in the United States on a full-time basis without
the need for employer sponsorship.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal,
state, and local fair employment practices laws. Solera is the global leader in vehicle lifecycle
management software-as-a-service, data, and services. Through four lines of business - vehicle
claims, vehicle repairs, vehicle solutions and fleet solutions - Solera is home to many leading
brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket,
Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera
empowers its customers to succeed in the digital age by providing them with a \"one-stop shop\"
solution that streamlines operations, offers data-driven analytics, and enhances customer
engagement, which Solera believes helps customers drive sales, promote customer retention
and improve profit margins.