Onboarding Solutions Specialist — Flexible & Remote

raincards.xyz; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Easy to access benefits

Retirement goals

Equity plan

Rain Cards

Health and Wellness

Team summits

Job summary

Rain is seeking a detail-oriented Implementation Specialist to guide onboarding across the platform, collaborating with sales, solutions, operations, and compliance to ensure partners are fully supported.

You will tailor integrations, analyze onboarding metrics, design workflows, and provide data-driven insights to improve the user experience while working with product managers to define requirements and user stories.

Qualifications

• Bachelor's degree in Business, Analytics, Economics, or related field.
• 0–2 years of implementation, customer success, or similar experience at a B2B company.
• Strong analytical and problem-solving skills with the ability to manage multiple projects.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Collaborate with internal teams to tailor solutions for onboarding.
• Facilitate integration of company accounts into the platform and troubleshoot issues.
• Analyze product performance and track onboarding metrics.
• Support the design of onboarding workflows for new business customers.
• Provide data-driven insights to improve user experience.
• Work with product managers to define onboarding requirements and create user stories.

Skills

Analytical thinking

Cross-functional collaboration

SQL familiarity

Communication skills

Ownership

Education

Bachelor's degree

Tools

SQL

Job description

Rain is seeking a detail-oriented Implementation Specialist to guide onboarding across the platform, collaborating with sales, solutions, operations, and compliance to ensure partners are fully supported.

You will tailor integrations, analyze onboarding metrics, design workflows, and provide data-driven insights to improve the user experience while working with product managers to define requirements and user stories.