Remote Onboarding & Implementation Specialist

Anchor Utility / Multifamily Utility Company, LLC; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Banyan Utility is seeking an Onboarding Implementation Specialist to ensure a smooth onboarding experience for our clients. You will guide the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery, coordinating with the team to set up properties in the billing platform and complete processes on time.

The ideal candidate has 3 years in an implementation role, 1–2 years supervising, and strong MS Office skills. A Bachelor's degree is preferred.

Qualifications

• 3 years of experience in an implementation role.
• 1–2 years supervising team members preferred.
• Previous experience with utility billing beneficial.

Responsibilities

• Guide onboarding of clients and ensure timely setup in the billing platform.
• Support and guide implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery.
• Collaborate with team to set up properties in the billing system and complete processes accurately.
• Explain complex technical concepts to non-technical stakeholders.

Skills

Strong organizational skills

Excellent communication skills

Training & presenting to groups

Education

Bachelor Degree preferred

Tools

MS Office (Word Excel PowerPoint)

Job description

Banyan Utility is seeking an Onboarding Implementation Specialist to ensure a smooth onboarding experience for our clients. You will guide the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery, coordinating with the team to set up properties in the billing platform and complete processes on time.

The ideal candidate has 3 years in an implementation role, 1–2 years supervising, and strong MS Office skills. A Bachelor's degree is preferred.