Client Onboarding Specialist-Remote

Anchor Utility / Multifamily Utility Company, LLC; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Banyan Utility is seeking an Onboarding Implementation Specialist to ensure a smooth onboarding experience for our clients. You will guide the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery, coordinating with the team to set up properties in the billing platform and complete processes on time.

The ideal candidate has 3 years in an implementation role, 1–2 years supervising, and strong MS Office skills. A Bachelor's degree is preferred.

Qualifications

• 3 years of experience in an implementation role.
• 1–2 years supervising team members preferred.
• Previous experience with utility billing beneficial.

Responsibilities

• Guide onboarding of clients and ensure timely setup in the billing platform.
• Support and guide implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery.
• Collaborate with team to set up properties in the billing system and complete processes accurately.
• Explain complex technical concepts to non-technical stakeholders.

Skills

Strong organizational skills

Excellent communication skills

Training & presenting to groups

Education

Bachelor Degree preferred

Tools

MS Office (Word Excel PowerPoint)

Job description

About the Role

We are seeking an experienced and highly organized Onboarding Implementation Specialist to join our dynamic team As an Onboarding Specialist you will play a critical role in ensuring an exceptional onboarding experience for our clients while supporting and guiding the implementation of services such as Resident Billing Utility Expense Management and Vacant Cost Recovery You will collaborate with your team to ensure properties are efficiently set up in our billing platform and processes are completed in a timely and accurate manner

Qualifications & Skills

Experience

• 3 years of experience in an implementation role1 2 years of supervising team members is preferredPrevious experience with utility billing is highly beneficial

Technical Skills

• Strong technical aptitude and experience using MS Office Word Excel PowerPointAbility to understand and explain complex technical concepts to non technical individuals

Competencies

• Proven ability to handle multiple priorities in a fast paced environmentExcellent organizational time management and problem solving skillsStrong verbal and written communication skills with the ability to train and present to groupsDetail oriented proactive and highly productive with minimal supervision

Education

• Bachelor Degree preferredStrong technical and business acumen related to implementation processesContinuous learning mindset with a focus on process improvement and emerging technologies

Work Environment & Physical Demands

Work Environment

This position in a remote office environment

Physical Demands

• Sitting for extended periods while working on a computerOccasional lifting of office supplies up to 25 lbsFrequent verbal and written communication with colleagues and clients

Why Join Us

• Competitive salary and benefits packageCollaborative and dynamic team environmentOpportunities for career growth and developmentFull time stable position with a clear path to advancement

We look forward to reviewing your application

Banyan Utility is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees