Client Onboarding Specialist-Remote

Anchor Utility; Town of Florida (NY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Job summary

Anchor Utility / Multifamily Utility Company, LLC is seeking an Onboarding (Implementation) Specialist to deliver an exceptional client onboarding experience and guide the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery.

You will collaborate with the team to set up properties in our billing platform and ensure timely, accurate processes, with a remote-office work environment and strong emphasis on organization and communication.

Qualifications

• 3+ years of experience in an implementation role.
• 1-2 years of supervising team members preferred.
• Experience with utility billing is highly beneficial.

Responsibilities

• Ensure onboarding experience for clients is exceptional.
• Support implementation of Resident Billing, Utility Expense Management, Vacant Cost Recovery.
• Collaborate to set up properties in the billing platform and ensure timely processes.

Skills

3+ years implementation experience

Team supervision

Utility billing knowledge

MS Office proficiency

Complex concepts explained to non-tech

Multitasking in fast-paced environment

Strong communication

Training and presenting to groups

Detail-oriented and proactive

Education

Bachelor Degree

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Career Opportunities with Anchor Utility / Multifamily Utility Company, LLC

A great place to work.

Careers At Anchor Utility / Multifamily Utility Company, LLC

Current job opportunities are posted here as they become available.

We are seeking an experienced and highly organized Onboarding (Implementation) Specialist to join our dynamic team. As an Onboarding Specialist, you will play a critical role in ensuring an exceptional onboarding experience for our clients, while supporting and guiding the implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery.

You will collaborate with your team to ensure properties are efficiently set up in our billing platform and processes are completed in a timely and accurate manner.

Qualifications & Skills:

Experience:

• 3+ years of experience in an implementation role.
• 1-2 years of supervising team members is preferred.
• Previous experience with utility billing, is highly beneficial.

Technical Skills:

• Strong technical aptitude and experience using MS Office (Word, Excel, PowerPoint).
• Ability to understand and explain complex technical concepts to non-technical individuals.
• Proven ability to handle multiple priorities in a fast-paced environment.
• Excellent organizational, time management, and problem-solving skills.
• Strong verbal and written communication skills, with the ability to train and present to groups.
• Detail-oriented, proactive, and highly productive with minimal supervision.

Education:

• Bachelor Degree preferred
• Strong technical and business acumen related to implementation processes.
• Continuous learning mindset with a focus on process improvement and emerging technologies.

Work Environment & Physical Demands:

• Work Environment: This position in a remote office environment
• Physical Demands:
  • Sitting for extended periods while working on a computer.
  • Occasional lifting of office supplies (up to 25 lbs).
  • Frequent verbal and written communication with colleagues and clients.

Why Join Us?

• Competitive salary and benefits package
• Collaborative and dynamic team environment
• Opportunities for career growth and development
• Full-time, stable position with a clear path to advancement

Banyan Utility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.