Client Onboarding Specialist-Remote

Anchor Utility; Illinois; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Career growth opportunities

Job summary

Anchor Utility is seeking an experienced Onboarding (Implementation) Specialist to ensure a smooth client onboarding experience and guide implementations of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery. You will collaborate with your team to set up properties in our billing platform and ensure timely, accurate processes.

The role requires 3+ years in an implementation role, 1-2 years in supervising, and strong MS Office skills, with a Bachelor’s degree

Qualifications

• 3+ years of experience in an implementation role.
• 1-2 years of supervising team members is preferred.
• Bachelor degree preferred; strong technical/business acumen for implementation processes.

Responsibilities

• Ensure onboarding experience for clients across services (Resident Billing, Utility Expense Management, Vacant Cost Recovery).
• Collaborate with team to set up properties in the billing platform and maintain timely, accurate processes.
• Train and present to groups; explain complex concepts to non-technical stakeholders.

Skills

Communication skills

Time management

Problem solving

Training & presentations

Education

Bachelor's degree

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Career Opportunities with Anchor Utility / Multifamily Utility Company, LLC

A great place to work.

Careers At Anchor Utility / Multifamily Utility Company, LLC

Current job opportunities are posted here as they become available.

We are seeking an experienced and highly organized Onboarding (Implementation) Specialist to join our dynamic team. As an Onboarding Specialist, you will play a critical role in ensuring an exceptional onboarding experience for our clients, while supporting and guiding the implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery.

You will collaborate with your team to ensure properties are efficiently set up in our billing platform and processes are completed in a timely and accurate manner.

Qualifications & Skills:

Experience:

• 3+ years of experience in an implementation role.
• 1-2 years of supervising team members is preferred.
• Previous experience with utility billing, is highly beneficial.

Technical Skills:

• Strong technical aptitude and experience using MS Office (Word, Excel, PowerPoint).
• Ability to understand and explain complex technical concepts to non-technical individuals.
• Proven ability to handle multiple priorities in a fast-paced environment.
• Excellent organizational, time management, and problem-solving skills.
• Strong verbal and written communication skills, with the ability to train and present to groups.
• Detail-oriented, proactive, and highly productive with minimal supervision.

Education:

• Bachelor Degree preferred
• Strong technical and business acumen related to implementation processes.
• Continuous learning mindset with a focus on process improvement and emerging technologies.

Work Environment & Physical Demands:

• Work Environment: This position in a remote office environment
• Physical Demands:
  • Sitting for extended periods while working on a computer.
  • Occasional lifting of office supplies (up to 25 lbs).
  • Frequent verbal and written communication with colleagues and clients.

Why Join Us?

• Competitive salary and benefits package
• Collaborative and dynamic team environment
• Opportunities for career growth and development
• Full-time, stable position with a clear path to advancement

Banyan Utility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.