Remote & On-Site IT Help Desk Technician – Level 1

Systech Consulting; Coos Bay (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid training time

Job summary

Systech Consulting seeks a Level 1 Help Desk Technician to support clients in the Coos Bay area. You’ll resolve common Windows and Office 365 issues, handle user accounts, printers, and connectivity, and document solutions for future reference.

You’ll learn from experienced technicians, grow across MSP services, and play a key role in keeping client environments productive and secure.

Qualifications

• Strong foundation in Windows environments and common business apps.
• Ability to troubleshoot and document steps clearly.
• Willingness to learn, take directions, and ask for help when needed.
• Valid driver’s license and ability to travel to client sites.

Responsibilities

• Provide remote and on-site Level 1 help desk support for clients.
• Troubleshoot Windows, 365, accounts, printers, and connectivity issues.
• Document actions taken and escalate to Level 2 when required.
• Communicate effectively with clients who have varying levels of technical knowledge.

Skills

Windows fundamentals

Troubleshooting

Customer focus

Communication

Education

High school diploma or equivalent

Tools

Microsoft 365

Active Directory

PSA / ticketing systems

RMM tools

Job description

Systech Consulting seeks a Level 1 Help Desk Technician to support clients in the Coos Bay area. You’ll resolve common Windows and Office 365 issues, handle user accounts, printers, and connectivity, and document solutions for future reference.

You’ll learn from experienced technicians, grow across MSP services, and play a key role in keeping client environments productive and secure.