Remote IT Help Desk Technician (Windows)

TEKsystems; United States; Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Fully remote position

Job summary

TEKsystems is seeking a Level 1 Help Desk Technician to provide first-line IT support from home. The role handles password resets, software installs, and hardware troubleshooting for a high volume of end-user inquiries.

You will document issues in the ticketing system, escalate complex problems, and contribute to the knowledge base while delivering professional customer service and meeting KPIs.

Qualifications

• Proficiency with Windows 10 and Windows 7.
• Strong troubleshooting and problem-solving skills.
• Experience in a call center or help desk environment.
• Ability to multitask and maintain attention to detail.

Responsibilities

• Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management.
• Utilize and contribute to the internal knowledge base for common issues and solutions.
• Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions.
• Provide excellent customer service with a positive and professional attitude.
• Troubleshoot and resolve customer complaints or concerns effectively.
• Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs.
• Perform other duties as assigned.

Skills

Windows 10

Windows 7

Troubleshooting

Call center experience

Multitasking

Education

Associate degree or higher in Computer Science or related IT field

Job description

TEKsystems is seeking a Level 1 Help Desk Technician to provide first-line IT support from home. The role handles password resets, software installs, and hardware troubleshooting for a high volume of end-user inquiries.

You will document issues in the ticketing system, escalate complex problems, and contribute to the knowledge base while delivering professional customer service and meeting KPIs.