Remote & On-Site IT Help Desk - Level 1

Systech Consulting; Roseburg (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Systech Consulting in Roseburg, OR is seeking a Level 1 Help Desk Technician who will provide remote and on-site support across Windows, Microsoft 365, applications, printers, connectivity and more. You’ll learn on the job, troubleshoot with a team, and escalate when needed.

You’ll work 8:00 a.m. to 5:00 p.m., communicate clearly with clients, document steps, and grow toward higher levels with training and certification opportunities.

Qualifications

• Reasonable foundation in Windows environments and basic networking concepts.
• Strong communication skills and client-first attitude.
• Willingness to learn, follow procedures, and document work.

Responsibilities

• Provide remote and on-site Level 1 help desk support across client environments.
• Troubleshoot Windows, Microsoft 365, applications, accounts, printers and connectivity.
• Escalate to Level 2 when needed and document steps taken.

Skills

Windows basics

Troubleshooting

Communication

Documentation

Customer service

Education

High School diploma

CompTIA A+ (preferred)

Tools

Microsoft 365

Active Directory / Entra

PSA / RMM tools

Job description

Systech Consulting in Roseburg, OR is seeking a Level 1 Help Desk Technician who will provide remote and on-site support across Windows, Microsoft 365, applications, printers, connectivity and more. You’ll learn on the job, troubleshoot with a team, and escalate when needed.

You’ll work 8:00 a.m. to 5:00 p.m., communicate clearly with clients, document steps, and grow toward higher levels with training and certification opportunities.