Help Desk Technician Level 1

Systech Consulting; Coos Bay (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid training time

Job summary

Systech Consulting seeks a Level 1 Help Desk Technician to support clients in the Coos Bay area. You’ll resolve common Windows and Office 365 issues, handle user accounts, printers, and connectivity, and document solutions for future reference.

You’ll learn from experienced technicians, grow across MSP services, and play a key role in keeping client environments productive and secure.

Qualifications

• Strong foundation in Windows environments and common business apps.
• Ability to troubleshoot and document steps clearly.
• Willingness to learn, take directions, and ask for help when needed.
• Valid driver’s license and ability to travel to client sites.

Responsibilities

• Provide remote and on-site Level 1 help desk support for clients.
• Troubleshoot Windows, 365, accounts, printers, and connectivity issues.
• Document actions taken and escalate to Level 2 when required.
• Communicate effectively with clients who have varying levels of technical knowledge.

Skills

Windows fundamentals

Troubleshooting

Customer focus

Communication

Education

High school diploma or equivalent

Tools

Microsoft 365

Active Directory

PSA / ticketing systems

RMM tools

Job description

Coos Bay, United States | Posted on 11/05/2026

systech was founded in 2017 on a straightforward idea: businesses in this region deserved the same caliber of IT support that companies in Portland and Seattle take for granted, without having to import it.

Today our team runs managed IT, cybersecurity, business voice, structured cabling, camera security and software development out of our Roseburg headquarters and our Coos Bay office. Our co-founders lead that work directly, and they are on the escalation path when a call needs them.

We are big enough to cover every layer of our client's technology and small enough that they know the name of the person who picks up the phone or answers the email.

Job Description

About the Role

You don't need to know everything. You do need to want to learn.

We're looking for someone with a technical foundation, good troubleshooting instincts, and the ability to work with actual human beings.

You don't need to walk through the door knowing every technology we support. You do need to be curious, willing to dig into problems, comfortable asking for help, and able to learn from the people around you.

If you want to build a serious career in IT, this is a place where you can do it. You'll work with a wide range of technology, learn from experienced technical professionals, and have opportunities to take on more as your skills grow.

What You'll Do

As a Level 1 Help Desk Technician, you'll be one of the people our clients turn to when technology isn't doing what it's supposed to do.

You will provide remote and occasional on-site support across a variety of business environments, troubleshooting Windows, Microsoft 365, applications, accounts, printers, connectivity, devices, and other common technical issues. You'll also gain experience with networking, identity and access, backups, endpoint security, and the tools we use to monitor and manage client systems.

Sometimes the problem will be straightforward. Sometimes it won't be. Your job is to gather information, troubleshoot logically, resolve what falls within your level, document what you did, and recognize when it's time to involve a Level 2 Help Desk Technician or Systems Engineer.

Good escalation is part of good technical support. We don't expect you to know everything. We expect you to learn from the people around you so that the problems you need help with today become problems you can solve independently tomorrow.

What You Bring

The Person We're Looking For

Being good with computers isn't enough.

Our clients depend on us to keep their businesses working. You need to be comfortable talking with people who may know considerably less about technology than you do. That means listening, asking good questions, explaining things without unnecessary jargon, and treating the client's problem as important.

We're also looking for someone who is curious and coachable. Technology changes, and there's always more to learn. You should be comfortable receiving feedback from managers and experienced technical staff and putting that feedback into practice.

Reliability matters. Our Help Desk is open from 8:00 a.m. to 5:00 p.m., and clients can start calling the minute we open. Your teammates need to know you'll be here and ready to work when your shift begins. Being on time, maintaining dependable attendance, and communicating appropriately when something unexpected happens are basic expectations of the position.

Requirements

What You Should Already Know

You should have a reasonable foundation in Windows computers, common business applications, and basic networking concepts such as IP addresses, DNS, DHCP, wired and wireless connectivity, user accounts, and permissions.

Previous professional IT experience is helpful, but it isn't the only way to demonstrate technical ability. Education, certifications, home labs, personal projects, self-directed training, customer-support experience, and other hands-on technology experience can all be relevant.

You do not need previous experience with every platform we use. Strong fundamentals, troubleshooting ability, communication skills, and the capacity to learn matter more than checking every technology box on a resume.

Required

• High school diploma or equivalent
• Basic understanding of Windows environments, networking fundamentals, and common desktop applications
• Strong communication skills and a client-first attitude
• Ability to follow documented procedures consistently
• Willingness to learn and take directions
• Demonstrated troubleshooting aptitude and ability to learn unfamiliar technology
• Ability to maintain accurate technical and service documentation
• Valid driver's license and the ability to drive to client sites

Preferred

• CompTIA A+ certification or equivalent knowledge
• Experience with PSA or ticketing systems
• Exposure to Microsoft 365, Active Directory / Microsoft Entra, networking, RMM/PSA tools, endpoint security, or backup systems
• Technical education, home labs, personal projects, or other evidence of self-directed technical learning

What You'll Learn Here

Working for an MSP exposes you to technology across many different businesses instead of a single IT environment. You'll encounter Microsoft 365 and identity services, managed endpoints, business networking and Wi-Fi, firewalls and VPNs, virtualization, backup and recovery, cybersecurity tools, servers, cloud services, and more.

You'll also work with people across Systech. Level 1 Help Desk Technicians regularly coordinate with Level 2 Help Desk Technicians, Engineering, Account Management, and Billing to make sure client issues are handled correctly from beginning to end. That means learning not only how to solve technical problems, but how the different parts of an MSP work together to take care of a client.

You'll have access to experienced Level 2 Help Desk Technicians and Systems Engineers who can help you develop deeper technical skills. Systech also provides paid training time, online technical training resources, and opportunities to earn company-paid industry certifications.

We're building a clear technical career path:

Career path describes typical progression; it is not a promise of promotion, a position, or a pay increase. Senior Technician is a distinct technician-track role; moving to Systems Engineer depends on demonstrated engineering capability and is possible from Level 2 or Senior Technician.

The goal is to become increasingly capable and independent as your knowledge and experience grow.

Working at Systech

About Systech

Systech is a Southern Oregon technology company providing managed IT, cybersecurity, networking, cloud, communications, and other technology services to businesses throughout the region.

We're not a "set it and forget it" operation. We build ongoing relationships with our clients, learn their technology environments, and work across departments to help keep their businesses running.

That affects who we hire. Technical ability matters, but so does communication, curiosity, accountability, teamwork, reliability, and a willingness to keep learning.

We also have a sense of humor. Technology gives us plenty to work with.

Screening & Conditions of Employment

Employment is contingent upon successful completion of required background checks and obtaining and maintaining CJIS clearance.

Equal Opportunity & Accommodation

Systech Consulting is an equal opportunity employer. Employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected under federal, state, or local law.

Systech Consulting provides reasonable accommodations for qualified applicants with disabilities. Applicants who need accommodation to apply or interview may contact us at [e-mail].

Interested?

You don't need to check every box before applying.

If you have a technical foundation, enjoy figuring out how things work, communicate well with people, and want to become a better IT professional, we'd rather talk with you than lose a potentially great technician because you haven't worked with one of our platforms yet.