Remote IT Help Desk Technician (L1) - Windows & Mac Support

7Seventy Recruiting; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Job summary

7Seventy Recruiting is seeking an IT Helpdesk Technician to provide Level 1 support and responsive help desk assistance to clients and end users. You will handle inbound calls, tickets, and product inquiries while troubleshooting issues and delivering clear customer service.

The role is fully remote within the United States, with a 40-hour workweek and fixed shifts. Training lasts about three weeks, Monday–Friday, 7:00 AM–4:00 PM Eastern.

Qualifications

• L1 helpdesk experience in an IT environment.
• Ability to troubleshoot common technical issues.
• Experience with Windows and macOS.
• Strong verbal communication over the phone.
• Customer service oriented with attention to detail.
• Self-motivated with interest in technology.
• Comfort with remote US work.

Responsibilities

• Provide friendly, professional IT help desk support to clients and end users.
• Handle inbound IT support calls, help desk tickets, product support inquiries, and service requests.
• Diagnose and troubleshoot technical issues and communicate clearly with users.
• Assist users across different technology environments.
• Deliver responsive customer service with empathy and problem resolution.
• Support MSPs, technology companies, and product support organizations.
• Manage interactions with attention to detail and organization.
• Maintain a professional, positive approach when assisting users.

Skills

Troubleshooting

Windows OS

macOS

Phone support

Customer service

Communication

Self-motivation

Organization

Tech mindset

Tools

MS Windows

macOS

Job description

7Seventy Recruiting is seeking an IT Helpdesk Technician to provide Level 1 support and responsive help desk assistance to clients and end users. You will handle inbound calls, tickets, and product inquiries while troubleshooting issues and delivering clear customer service.

The role is fully remote within the United States, with a 40-hour workweek and fixed shifts. Training lasts about three weeks, Monday–Friday, 7:00 AM–4:00 PM Eastern.