Remote Customer Service Specialist — Multichannel Support

Teleperformance Spain; United States; Hybrid; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Teleperformance is seeking customer service professionals to deliver post‑sale support across multiple channels, including remote and walk‑in service contexts. The role covers frontline inquiries, issue resolution, and coordination with production and distribution teams.

Positions emphasize basic training, with opportunities for development in a diverse, inclusive workplace committed to employee satisfaction and work‑life balance.

Qualifikationen

• Basic knowledge of customer service procedures.
• May require vocational or basic technical education.

Aufgaben

• Remote Customer Service: Providing customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution in an office environment for lower volume of higher complexity inquiries.
• Distribution Center Customer Service in a distribution center, product returns/repair center, or field walk‑in service facility.
• Liaise between customers, production and distribution departments related to specific orders.
• Provide technical and non-technical customer support in a walk-in service center.

Jobbeschreibung

Teleperformance is seeking customer service professionals to deliver post‑sale support across multiple channels, including remote and walk‑in service contexts. The role covers frontline inquiries, issue resolution, and coordination with production and distribution teams.

Positions emphasize basic training, with opportunities for development in a diverse, inclusive workplace committed to employee satisfaction and work‑life balance.