Remote On-Call Care Coordinator (After-Hours & Weekends)

Modivcare; City of Schenectady (NY); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Employee Assistance Program

Employee Discounts

Term Life Insurance & AD&D

Legal Services Insurance

Disability Insurance

Job summary

All Metro Health Care - NY, a Modivcare Personal Care Service, seeks an On-Call Care Coordinator Associate to ensure patients receive timely care. The role offers after-hours and weekend coverage with remote work options in NY and competitive hourly pay.

You will act as the main liaison among patients, families, and healthcare professionals, coordinating appointments and sharing essential care information. Candidates with 1+ years in service and healthcare, preferably bilingual, are invited to

Qualifications

• HS diploma or equivalent.
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Bilingual preferred.
• Experience using HHAeXchange preferred.

Responsibilities

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date records of patient information, appointments, and communication.
• Monitor HHAeXchange dashboard in-between client/caregiver calls.
• Provide compassionate and empathetic support throughout the care coordination process.

Skills

Customer service

Care coordination

Scheduling

Bilingual

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

All Metro Health Care - NY, a Modivcare Personal Care Service, seeks an On-Call Care Coordinator Associate to ensure patients receive timely care. The role offers after-hours and weekend coverage with remote work options in NY and competitive hourly pay.

You will act as the main liaison among patients, families, and healthcare professionals, coordinating appointments and sharing essential care information. Candidates with 1+ years in service and healthcare, preferably bilingual, are invited to