On-Call Care Coordinator Associate

All Metro; New York (NY); A distancia; USD 25.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401(k) with a 6% match

Paid Time Off

Employee Assistance Program

Employee Discounts (retail, hotel, etc

Voluntary Term Life and AD&D Insurance

Legal Services Insurance

Short-Term and Long-Term Disability

Accident, Critical Illness & Hospital 

Descripción de la vacante

All Metro Health Care - NY, a Modivcare Personal Care Service, is seeking an On-Call Care Coordinator Associate. The role focuses on coordinating patient care, scheduling, and information exchange with families and healthcare professionals.

You will ensure seamless access to services, maintain records, and provide empathetic support to patients and families in a remote NY setting. This position emphasizes after-hours and weekend availability.

Formación

• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Bilingual preferred.

Responsabilidades

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries and provide guidance on accessing services and resources.
• Schedule patient appointments coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate patient information, including diagnosis and care plans, to appropriate individuals.
• Maintain accurate records of patient information and communications.
• Monitor HHAeXchange dashboard between client/caregiver calls.
• Provide compassionate support throughout the care coordination process.

Conocimientos

Customer service

Healthcare coordination

Communication

HHAeXchange (experience)

Educación

High school diploma or equivalent

Herramientas

HHAeXchange

Descripción del empleo

All Metro Health Care - NY, a Modivcare Personal Care Service, is looking for a On-CallCare Coordinator Associate.You will have the opportunity to make a positive impact on the lives of our patients by ensuring their care needs are met effectively and efficiently.

• Pay:$18-$20/Hourly basedon experience
• Available Schedules: after hours & weekends (holidays included)
• Office Address: Remote in NY

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• MonitorHHAeXchange dashboard in-between client/caregiver calls.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

We are excited to speak to someone with the following…

• Bilingual preferred
• High school diploma or equivalent
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Experience using HHAeXchangepreferred.

This role primarily involves seated work with extensive computer and telephone use. Occasional standing, walking, bending, reaching, and lifting up to 10 lbs. may be required. Reasonable accommodations may be made for qualified individuals with disabilities.

Our Mission:
To provide access to the care that matters for those who need it most.
Our Values

• Caring:We care about what we do and who we do it for.
• Collaborative:We value the perspective and experience of all.
• Dedicated:We are committed to making a real world impact.
• Purposeful:We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace