Care Coordination Associate – Patient Scheduling & Support

Modivcare; Village of Lynbrook (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with a 6% match

Paid Time Off

Employee Assistance Program

Employee Discounts (retail, hotel,food

Voluntary Term Life and AD&D Insurance

Legal Services Insurance

Short-Term and Long-Term Disability

Accident, Critical Illness & Hospital

Job summary

All Metro Health Care, a Modivcare Personal Care Service, is seeking a Care Coordinator Associate to ensure patients' care needs are met efficiently. You will manage schedules, communicate with families, and document visits in our system.

Two plus years in customer service and EVV experience are preferred, with bilingual English/Spanish a plus. High school diploma required; home health experience is a plus. Office-based role in Lynbrook, NY, with competitive benefits.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• 1+ years of home healthcare experience preferred.
• EVV system experience preferred.
• Bilingual in English/Spanish, English/French Creole preferred but not required.

Responsibilities

• Assign field staff schedules and confirm assignments with employees and patients.
• Speak with patients or patient families regarding schedules, call-offs, cancelations, and appointments.
• Document client data and visits in the scheduling system
• Be the backup to the Intake department for receiving and coordinating home care service requests.
• Communication is vital within the office and with everyone involved in our clients' care.

Skills

Customer service

Bilingual (English/Spanish)

Communication

Education

High School Diploma or GED

Tools

EVV system

Scheduling system

Job description

All Metro Health Care, a Modivcare Personal Care Service, is seeking a Care Coordinator Associate to ensure patients' care needs are met efficiently. You will manage schedules, communicate with families, and document visits in our system.

Two plus years in customer service and EVV experience are preferred, with bilingual English/Spanish a plus. High school diploma required; home health experience is a plus. Office-based role in Lynbrook, NY, with competitive benefits.