Remote On-Call Care Coordinator Associate

Modivcare; City of Mount Vernon (NY); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Time Off

Employee Assistance

Employee Discounts

Term Life Insurance

Legal Insurance

Disability Insurance

Critical Illness Insurance

Job summary

All Metro Health Care - NY, a Modivcare Personal Care Service, is seeking an On-Call Care Coordinator Associate. This role serves as the primary contact for patients, families, and healthcare professionals, coordinating care and guiding access to services.

You will schedule appointments, monitor changes, and communicate essential clinical information while maintaining detailed records. A compassionate, patient-first approach is essential in a remote NY setting.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience.
• 1+ years of home healthcare experience preferred.
• Experience using HHAeXchange preferred.

Responsibilities

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Monitor HHAeXchange dashboard in-between client/caregiver calls.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

Skills

Bilingual

Customer Service

Care Coordination

Healthcare Scheduling

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

All Metro Health Care - NY, a Modivcare Personal Care Service, is seeking an On-Call Care Coordinator Associate. This role serves as the primary contact for patients, families, and healthcare professionals, coordinating care and guiding access to services.

You will schedule appointments, monitor changes, and communicate essential clinical information while maintaining detailed records. A compassionate, patient-first approach is essential in a remote NY setting.