On-Call Scheduling Coordinator - Home Care Agency

Modivcare; City of Schenectady (NY); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Employee Assistance Program

Employee Discounts

Term Life Insurance & AD&D

Legal Services Insurance

Disability Insurance

Job summary

All Metro Health Care - NY, a Modivcare Personal Care Service, seeks an On-Call Care Coordinator Associate to ensure patients receive timely care. The role offers after-hours and weekend coverage with remote work options in NY and competitive hourly pay.

You will act as the main liaison among patients, families, and healthcare professionals, coordinating appointments and sharing essential care information. Candidates with 1+ years in service and healthcare, preferably bilingual, are invited to

Qualifications

• HS diploma or equivalent.
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Bilingual preferred.
• Experience using HHAeXchange preferred.

Responsibilities

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date records of patient information, appointments, and communication.
• Monitor HHAeXchange dashboard in-between client/caregiver calls.
• Provide compassionate and empathetic support throughout the care coordination process.

Skills

Customer service

Care coordination

Scheduling

Bilingual

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

All Metro Health Care - NY, a Modivcare Personal Care Service, is looking for a On-CallCare Coordinator Associate.You will have the opportunity to make a positive impact on the lives of our patients by ensuring their care needs are met effectively and efficiently.

• Pay:$18-$20/Hourly basedon experience
• Available Schedules: after hours & weekends (holidays included)
• Office Address: Remote in NY

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• MonitorHHAeXchange dashboard in-between client/caregiver calls.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

We are excited to speak to someone with the following…

• Bilingual preferred
• High school diploma or equivalent
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Experience using HHAeXchangepreferred.

This role primarily involves seated work with extensive computer and telephone use. Occasional standing, walking, bending, reaching, and lifting up to 10 lbs. may be required. Reasonable accommodations may be made for qualified individuals with disabilities.

Our Mission:
To provide access to the care that matters for those who need it most.
Our Values

• Caring:We care about what we do and who we do it for.
• Collaborative:We value the perspective and experience of all.
• Dedicated:We are committed to making a real world impact.
• Purposeful:We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace