On-Call Scheduling Coordinator - Home Care

Modivcare; City of Mount Vernon (NY); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Time Off

Employee Assistance

Employee Discounts

Term Life Insurance

Legal Insurance

Disability Insurance

Critical Illness Insurance

Job summary

All Metro Health Care - NY, a Modivcare Personal Care Service, is seeking an On-Call Care Coordinator Associate. This role serves as the primary contact for patients, families, and healthcare professionals, coordinating care and guiding access to services.

You will schedule appointments, monitor changes, and communicate essential clinical information while maintaining detailed records. A compassionate, patient-first approach is essential in a remote NY setting.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience.
• 1+ years of home healthcare experience preferred.
• Experience using HHAeXchange preferred.

Responsibilities

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Monitor HHAeXchange dashboard in-between client/caregiver calls.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

Skills

Bilingual

Customer Service

Care Coordination

Healthcare Scheduling

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

All Metro Health Care - NY, a Modivcare Personal Care Service, is looking for a On-Call Care Coordinator Associate

You will have the opportunity to make a positive impact on the lives of our patients by ensuring their care needs are met effectively and efficiently.

• Pay: $19-$21/Hourly basedon experience
• Available Schedules: Monday-Friday5pm-8am, Saturday-Sunday 8am-8pm AND 8pm-8am
• Office Address: Remote in NY

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• MonitorHHAeXchange dashboard in-between client/caregiver calls.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

We are excited to speak to someone with the following…

• Bilingual preferred
• High school diploma or equivalent
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Experience using HHAeXchange strongly preferred.

PHYSICAL DEMANDS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Our Mission:

To provide access to the care that matters for those who need it most.

Our Values

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real world impact.
• Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace