Remote On-Call Care Coordinator Associate

Modivcare; New York (NY); Remote; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with a 6% match

Paid Time Off

Employee Assistance Program

Employee Discounts (retail, hotel, etc

Voluntary Term Life and AD&D Insurance

Legal Services Insurance

Short-Term and Long-Term Disability

Accident, Critical Illness & Hospital 

Job summary

All Metro Health Care - NY, a Modivcare Personal Care Service, is seeking an On-Call Care Coordinator Associate. The role focuses on coordinating patient care, scheduling, and information exchange with families and healthcare professionals.

You will ensure seamless access to services, maintain records, and provide empathetic support to patients and families in a remote NY setting. This position emphasizes after-hours and weekend availability.

Qualifications

• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Bilingual preferred.

Responsibilities

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries and provide guidance on accessing services and resources.
• Schedule patient appointments coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate patient information, including diagnosis and care plans, to appropriate individuals.
• Maintain accurate records of patient information and communications.
• Monitor HHAeXchange dashboard between client/caregiver calls.
• Provide compassionate support throughout the care coordination process.

Skills

Customer service

Healthcare coordination

Communication

HHAeXchange (experience)

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

All Metro Health Care - NY, a Modivcare Personal Care Service, is seeking an On-Call Care Coordinator Associate. The role focuses on coordinating patient care, scheduling, and information exchange with families and healthcare professionals.

You will ensure seamless access to services, maintain records, and provide empathetic support to patients and families in a remote NY setting. This position emphasizes after-hours and weekend availability.