Remote Observability Architect — Platform Leader

Logicalis Group; United States; Remote; USD 110,000 - 145,000; Full time

Job summary

Logicalis Group is seeking an Observability Architect to own and evolve a scalable full-stack observability architecture across Managed Services. The role focuses on reducing alert noise, improving signal quality, and turning telemetry into actionable business insights for service improvement and cost-to-serve optimization.

REMOTE role with global scope. You will lead governance, align roadmaps with stakeholders, and partner with Service and Technology Architects to enable adoption and reporting

Qualifications

• 8+ years in monitoring/observability with 5+ in an MSP or multi-tenant environment.
• Strong background in monitoring/observability platforms (LogicMonitor, Datadog, Dynatrace, IBM Instana, Grafana).
• OpenTelemetry; log pipelines and cost optimization; CMDB and CI relationship modeling in ServiceNow; synthetics and NetFlow.
• Experience designing platform-level architectures for MSP, enterprise, or large multi-tenant environments.
• Experience translating telemetry into business and service insights.
• Experience improving operational efficiency through telemetry strategy and familiarity with compliance frameworks.

Responsibilities

• Owns the enterprise observability reference architecture with accountability for platform effectiveness and operational impact.
• Ensures alerts entering ITSM are prioritized, correlated, and aligned to meaningful operational actions.
• Leads observability governance, tool roadmap, and adoption across teams.
• Translates telemetry into trusted service intelligence for leadership reporting and customer value articulation.
• Supports NOC/Operations through escalations, including alert tuning and diagnostics.
• Ensures regulatory compliance in observability design and implementation.

Skills

Observability strategy

Vendor management

Cross-functional collaboration

Telemetry-driven decisions

Alert tuning

Data-driven decisions

Education

Bachelor's degree in IT/CS/related field

Tools

LogicMonitor

Datadog

Dynatrace

IBM Instana

Grafana

OpenTelemetry

Job description

Logicalis Group is seeking an Observability Architect to own and evolve a scalable full-stack observability architecture across Managed Services. The role focuses on reducing alert noise, improving signal quality, and turning telemetry into actionable business insights for service improvement and cost-to-serve optimization.

REMOTE role with global scope. You will lead governance, align roadmaps with stakeholders, and partner with Service and Technology Architects to enable adoption and reporting