Remote Nursing Care Coordinator

Float Health Brasil; Chico (CA); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone & internet stipend

Learning stipend

HSA & FSA

Remote work

Job summary

Float Health in the US is seeking a Recurring Care Specialist to coordinate nursing visits, interface with pharmacies, nurses, and patients, and ensure timely, accurate scheduling across the care lifecycle.

You will handle high volumes of communications and scheduling tasks, with cross-functional collaboration to improve workflows and scalability, while delivering exceptional customer experiences.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
• Ensure all necessary documentation is collected and uploaded for scheduled visits
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

Skills

Medical scheduling

Critical thinking

Time management

Customer service

Communication

Independent work

Team collaboration

Tech-savvy

Process improvement

Healthcare familiarity

Tools

Zendesk

CRM systems

Job description

Float Health in the US is seeking a Recurring Care Specialist to coordinate nursing visits, interface with pharmacies, nurses, and patients, and ensure timely, accurate scheduling across the care lifecycle.

You will handle high volumes of communications and scheduling tasks, with cross-functional collaboration to improve workflows and scalability, while delivering exceptional customer experiences.