Remote NowAssist/AI Engineer & Virtual Agent Expert

Next Ventures; United States; A distancia; USD 96.000 - 165.000; Jornada completa

Descripción de la vacante

Next Ventures is seeking a hands-on ServiceNow NowAssist/AI Developer for a remote, 3-6 month contract. You will deliver scalable ServiceNow solutions focused on ChatBot/Virtual Agent, Now Assist, and AI capabilities.

Responsibilities include designing Now Assist capabilities, developing Virtual Agent solutions, configuring AI features, and building chatbot workflows with NLQ/Flow Designer inside the Now platform.

Formación

• 5+ years ServiceNow platform experience.
• Strong Now Assist and Virtual Agent experience.
• Hands-on scripting, flows, and integrations.
• Experience with ServiceNow AI capabilities and protocol.

Responsabilidades

• Design, configure and implement Now Assist capabilities across the platform.
• Develop and deploy Virtual Agent (Chatbot) solutions, including flows and topics.
• Configure and customize Now Assist features including case summarisation and AI routing.
• Build chatbot workflows using Flow Designer and NLU.
• Implement Now Assist and other AI features (case summarisation, agent assist, AI search, routing).

Conocimientos

ServiceNow

Now Assist

Virtual Agent

Scripting

Flows

Integrations

AI capabilities

Herramientas

Flow Designer

NLU

Virtual Agent Designer

Descripción del empleo

Next Ventures is seeking a hands-on ServiceNow NowAssist/AI Developer for a remote, 3-6 month contract. You will deliver scalable ServiceNow solutions focused on ChatBot/Virtual Agent, Now Assist, and AI capabilities.

Responsibilities include designing Now Assist capabilities, developing Virtual Agent solutions, configuring AI features, and building chatbot workflows with NLQ/Flow Designer inside the Now platform.