ServiceNow Engineer w NowAssist

Delan Associates, Inc; Charlotte (NC); On-site; USD 90,000 - 135,000; Full time

Job summary

Doist in Charlotte, NC is seeking an experienced ServiceNow Engineer to design and implement AI-powered Now Assist experiences across IRM, GRC, BCM, and Privacy, driving secure, compliant employee interactions on the ServiceNow platform. This onsite role requires a deep understanding of governance and risk management and collaboration across IT, security, and compliance teams.

Responsibilities include configuring Now Assist capabilities, AI Agents, and Agentic Workflows; building conversational

Qualifications

• Must have GRC and Now Assist experience.
• Experience designing and implementing AI powered experiences on ServiceNow.
• Strong understanding of risk, governance, and compliance processes.

Responsibilities

• Design and implement Now Assist capabilities across IRM, Risk, Policy, Audit, Vendor Risk, Privacy, BCM, and Security Operations.
• Configure AI Agents and Agentic Workflows to automate governance and compliance activities.
• Build conversational experiences using Now Assist Panel and Virtual Agent.
• Establish AI guardrails aligned with organizational compliance requirements.
• Configure ServiceNow using platform native capabilities where possible.
• Build reusable automation components following enterprise development standards.
• Support SDK and source controlled development where appropriate.

Skills

ServiceNow

Now Assist

GRC

IRM

AI concepts

Tools

ServiceNow Platform

Job description

Job Title: ServiceNow Engineer w/ NowAssist

Location: Charlotte NC, Phoenix AZ, and Salt Lake City, UT (Onsite) – Need Locals

Duration: 6+ months

Contract

MOI: Phone/Video (MSTeams)

Visa: GC/USC

Job Description

MUST HAVE GRC AND NOW ASSIST EXPERIENCE, NO EXCEPTIONS

Interviews: Live, Technical Hands On

We are seeking an experienced ServiceNow Now Assist Engineer to design, implement, and optimize AI powered experiences across the ServiceNow platform with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk. This role combines ServiceNow platform engineering, AI solution design, workflow automation, and governance to deliver secure, compliant, and intelligent employee experiences using Now Assist, AI Agents, Agentic Workflows, Generative AI, and platform native automation. The ideal candidate understands both enterprise risk processes and modern AI capabilities, enabling organizations to accelerate compliance activities while maintaining governance, explainability, and human oversight.

AI Solution Engineering

• Design and implement Now Assist capabilities across IRM, Risk, Policy, Audit, Vendor Risk, Privacy, BCM, and Security Operations.
• Configure and customize AI Agents and Agentic Workflows to automate governance and compliance activities.
• Build conversational experiences using Now Assist Panel and Virtual Agent.
• Establish AI guardrails aligned with organizational compliance requirements.

ServiceNow Platform Development

• Configure ServiceNow using platform native capabilities whenever possible.
• Build reusable automation components following enterprise development standards.
• Support SDK and source controlled development where appropriate.

Soft Skills

• Excellent communication with technical and business stakeholders
• Strong analytical and problem solving skills
• Ability to explain AI concepts to non technical audiences
• Collaborative mindset across risk, compliance, security, and IT teams
• Passion for automation and continuous improvement