ServiceNow NowAssist/AI Engineer - Remote

Next Ventures; United States; Remote; USD 96,000 - 165,000; Full time

Job summary

Next Ventures is seeking a hands-on ServiceNow NowAssist/AI Developer for a remote, 3-6 month contract. You will deliver scalable ServiceNow solutions focused on ChatBot/Virtual Agent, Now Assist, and AI capabilities.

Responsibilities include designing Now Assist capabilities, developing Virtual Agent solutions, configuring AI features, and building chatbot workflows with NLQ/Flow Designer inside the Now platform.

Qualifications

• 5+ years ServiceNow platform experience.
• Strong Now Assist and Virtual Agent experience.
• Hands-on scripting, flows, and integrations.
• Experience with ServiceNow AI capabilities and protocol.

Responsibilities

• Design, configure and implement Now Assist capabilities across the platform.
• Develop and deploy Virtual Agent (Chatbot) solutions, including flows and topics.
• Configure and customize Now Assist features including case summarisation and AI routing.
• Build chatbot workflows using Flow Designer and NLU.
• Implement Now Assist and other AI features (case summarisation, agent assist, AI search, routing).

Skills

ServiceNow

Now Assist

Virtual Agent

Scripting

Flows

Integrations

AI capabilities

Tools

Flow Designer

NLU

Virtual Agent Designer

Job description

ServiceNow NowAssist/AI Developer - Remote

We’re looking for a hands-on ServiceNow NowAssist/AI Developerto join a global customer on a 3-6 month contract.
You will support and deliver scalable ServiceNow solutions with a strong focus on ChatBot/Virtual Agent, Now Assist andAI capabilities.

The Role

• Design, configure and implement ServiceNow Now Assist capabilities across the platform.
• Develop and deploy ServiceNow Virtual Agent (Chatbot) solutions, including conversational flows, topics and automated interactions.
• Configure and customise Now Assist functionality, including case summarisation, incident summarisation, AI Search and agent assistance.
• Build and optimise chatbot workflows using Virtual Agent Designer, Natural Language Understanding (NLU) and Flow Designer.
• Implement Now Assist and other AI features (case summarization, agent assist, AI search, routing/classification)

Your Experience

• 5+ years ServiceNow platform experience
• Strong Now Assistand Virtual Agent experience
• Hands-on technical development (scripting, flows, integrations) experience
• Experience with ServiceNow AI capabilities and protocol