Remote Senior ServiceNow AI Engineer: AI-Driven Automation

Taswiq4me; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

NewRocket is seeking a ServiceNow Senior Software Engineer - AI to join our remote, full-time team. You will design, develop, and deploy AI-driven applications on the Now Platform, integrating ML, NLP, and predictive analytics into ITSM/ITOM/CSM workflows.

You will implement AI-powered features like case summarization and resolution recommendations, and coordinate REST/SOAP integrations with external systems.

Qualifications

• 3+ years’ experience with ServiceNow in ITSM/ITOM/CSM or similar
• Expertise with ServiceNow AI and automation capabilities
• Experience integrating ServiceNow with external systems via REST/SOAP APIs

Responsibilities

• Design, develop, and deploy AI-driven applications on the ServiceNow platform
• Integrate ML/NLP/Predictive Analytics into ServiceNow modules
• Implement and optimize Now Assist features for case summarization and recommendations
• Configure integrations between ServiceNow and other systems using REST/SOAP
• Participate in testing, validation, and documentation of changes

Skills

ServiceNow AI and automation

Virtual Agent

Predictive Intelligence

Performance Analytics

Now Assist

AI-powered case summarization

Conversational workflows

REST/SOAP integration

Education

Bachelor’s or Master’s in CS/IT/AI/ML

Tools

REST

SOAP

Web Services

JDBC

ODBC

Job description

NewRocket is seeking a ServiceNow Senior Software Engineer - AI to join our remote, full-time team. You will design, develop, and deploy AI-driven applications on the Now Platform, integrating ML, NLP, and predictive analytics into ITSM/ITOM/CSM workflows.

You will implement AI-powered features like case summarization and resolution recommendations, and coordinate REST/SOAP integrations with external systems.