Remote Nonprofit Donor Support Specialist (Inbound Campaigns)

Vocalink Connections; Texas; Remote; USD 18,000 - 21,000; Full time

Job summary

Vocalink Connections seeks experienced customer-service professionals to support major nonprofit fundraising campaigns as independent Donation Processors or Pledge Drive Specialists. This remote role emphasizes inbound calls only, with no outbound selling or solicitation, and offers flexible scheduling under a 1099 independent-contractor arrangement.

Applicants should be dependable, tech‑savvy, and able to follow proven systems while accurately recording donation details and protecting donor

Qualifications

• High school diploma or GED.
• At least six months of remote customer-service experience or one year of onsite customer-service experience.
• Accurate typing and data-entry abilities.
• The ability to listen, speak, and navigate systems simultaneously.
• Dependability and strong personal accountability.
• The ability to work independently
• A quiet, dedicated workspace.

Responsibilities

• Answer inbound donor calls professionally.
• Follow approved scripts without unnecessary deviation.
• Accurately record donation and pledge information.
• Confirm names, contact details, and transaction information.
• Move confidently between required computer systems.
• Protect donor privacy and confidential information.
• Maintain quality and compliance standards.
• Arrive on time for every accepted servicing interval.
• Meet campaign performance expectations.

Skills

Remote CS experience

Data entry

Dependability

Independent worker

Time management

Education

High school diploma or GED

Tools

Computer systems access

Job description

Vocalink Connections seeks experienced customer-service professionals to support major nonprofit fundraising campaigns as independent Donation Processors or Pledge Drive Specialists. This remote role emphasizes inbound calls only, with no outbound selling or solicitation, and offers flexible scheduling under a 1099 independent-contractor arrangement.

Applicants should be dependable, tech‑savvy, and able to follow proven systems while accurately recording donation details and protecting donor