Remote Donor Support Specialist - Inbound Campaigns

Vocalink Connections; Town of Bethany (NY); Remote; USD 18,000 - 21,000; Full time

Job summary

Vocalink Connections seeks dependable remote customer-service professionals to support major nonprofit fundraising campaigns as independent Donation Processors or Pledge Drive Specialists.

This inbound-only role requires a quiet workspace, reliable internet, and the ability to follow scripts, record donations accurately, and meet performance standards. Training and certification are provided.

Qualifications

• Remote customer-service experience or onsite experience required.
• Accurate typing and data-entry abilities.
• Ability to listen, speak, and navigate systems simultaneously.
• Dependability and personal accountability.
• Quiet, dedicated workspace.

Responsibilities

• Answer inbound donor calls professionally and according to scripts.
• Accurately record donation and pledge information.
• Confirm names, contact details, and transaction information.
• Move confidently between required computer systems while preserving donor privacy.
• Maintain quality and compliance standards; meet campaign performance expectations.

Skills

Remote customer-service

Data-entry

Listening & communication

Education

High school diploma or GED

Job description

Vocalink Connections seeks dependable remote customer-service professionals to support major nonprofit fundraising campaigns as independent Donation Processors or Pledge Drive Specialists.

This inbound-only role requires a quiet workspace, reliable internet, and the ability to follow scripts, record donations accurately, and meet performance standards. Training and certification are provided.