Remote Donor Support Specialist — Inbound Campaigns

Vocalink Connections; Dallas (TX); Remote; USD 18,000 - 21,000; Full time

Job summary

Vocalink Connections seeks reliable remote agents to support nonprofit fundraising campaigns via inbound calls. This is a 1099 independent-contractor role with flexible scheduling, allowing you to work from home and manage your own hours.

Responsibilities include handling donor interactions, recording details accurately, and maintaining data integrity across systems. Training and certification are required before servicing campaigns.

Qualifications

• Applicants must possess a high school diploma or GED.
• At least six months of remote customer-service experience or one year of onsite customer-service experience.
• Accurate typing and data-entry abilities.
• The ability to listen, speak, and navigate systems simultaneously.
• Dependability and strong personal accountability.
• The ability to work independently.
• A quiet, dedicated workspace.

Responsibilities

• Answer inbound donor calls professionally.
• Follow approved scripts without unnecessary deviation.
• Accurately record donation and pledge information.
• Confirm names, contact details, and transaction information.
• Move confidently between required computer systems.
• Protect donor privacy and confidential information.
• Maintain quality and compliance standards.
• Arrive on time for every accepted servicing interval.
• Meet campaign performance expectations.

Skills

Remote customer-service experience

Accurate typing

Data-entry abilities

Listening and multitasking

Dependability

Independent work

Education

High school diploma or GED

Job description

Vocalink Connections seeks reliable remote agents to support nonprofit fundraising campaigns via inbound calls. This is a 1099 independent-contractor role with flexible scheduling, allowing you to work from home and manage your own hours.

Responsibilities include handling donor interactions, recording details accurately, and maintaining data integrity across systems. Training and certification are required before servicing campaigns.