Remote Donor Support Specialist (Inbound Campaigns)

Vocalink Connections; Oxbow (ND); Remote; USD 18,000 - 21,000; Full time

Job summary

Vocalink Connections is a virtual call center providing remote support to nonprofit fundraising campaigns in the United States. Independent contractors handle inbound donor calls and pledge processing with strict adherence to approved scripts and high accuracy in recording details.

Contractors work from a quiet home workspace, choosing serving intervals, and must complete certification. The role is 1099, not a traditional hourly employee, and compensation ranges with campaign performance.

Qualifications

• High school diploma or GED.
• Six months remote customer-service experience or one year onsite customer-service experience.
• Accurate typing and data-entry abilities.
• Ability to listen, speak, and navigate systems simultaneously.
• Dependability and strong personal accountability.
• Ability to work independently.
• A quiet, dedicated workspace.

Responsibilities

• Answer inbound donor calls professionally.
• Follow approved scripts without deviation.
• Accurately record donation and pledge information.
• Confirm names, contact details, and transaction information.
• Move confidently between required computer systems.
• Protect donor privacy and confidential information.
• Maintain quality and compliance standards.
• Arrive on time for every accepted servicing interval.
• Meet campaign performance expectations.

Skills

Remote CSR

Typing skills

Active listening

Dependability

Independent work

Quiet workspace

Data entry

Education

High school diploma or GED

Job description

Vocalink Connections is a virtual call center providing remote support to nonprofit fundraising campaigns in the United States. Independent contractors handle inbound donor calls and pledge processing with strict adherence to approved scripts and high accuracy in recording details.

Contractors work from a quiet home workspace, choosing serving intervals, and must complete certification. The role is 1099, not a traditional hourly employee, and compensation ranges with campaign performance.