Remote NOC L1 Client Services Engineer

eBSI Export Academy; United States; Remote; USD 6.300 - 9.400; Vollzeit

Benefits dieser Stelle

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth opportunities

Zusammenfassung

MicroSourcing is hiring a Client Services Engineer (NOC L1) to support clients remotely from the Philippines. You will diagnose and resolve first-level IT issues via phone, email, chat, and remote connections, focusing on SMB environments with backups and patching management.

The role requires 5+ years in end-user IT support within an MSP, strong backup tool experience, Windows Server and 365 proficiency, networking know-how, and solid English communication.

Qualifikationen

• At least 5 years of end-user IT support experience within a US-based MSP environment.
• Hands-on with two or more backup solutions (Acronis, Datto, StorageCraft or Veeam).
• Strong knowledge of Windows Server and Microsoft 365 apps.
• Solid networking knowledge (routing, firewalls) and troubleshooting across physical and virtual environments.
• High English communication proficiency (written and verbal).
• Familiarity with virtualization and cloud platforms (VMware/Hyper‑V, Azure, AWS, GCP) and patching technologies.

Aufgaben

• Serve as the initial contact for technical support and diagnose first-level issues via phone, email, chat, and remote support.
• Troubleshoot desktops, apps, email delivery, routing, servers, networks, and firewalls in SMB environments.
• Handle tickets from the North American team and respond to monitoring alerts.
• Monitor NOC alerts, client backups, and patching activities across client systems.
• Facilitate Backups and Disaster Recovery tests to ensure data protection and continuity.
• Escalate unresolved issues to appropriate escalation teams and maintain service reliability.

Kenntnisse

End-user IT support

English proficiency

Networking & Firewalls

VMware/Hyper-V

Azure

AWS

GCP

Backup & patching

BDR testing

ConnectWise Manage

N-able

Acronis

Datto

StorageCraft

Veeam

CompTIA A+

CompTIA Network+

CCNA

MCSA

Tools

ConnectWise Manage

N-able

VMware

Hyper-V

Azure

AWS

GCP

Jobbeschreibung

MicroSourcing is hiring a Client Services Engineer (NOC L1) to support clients remotely from the Philippines. You will diagnose and resolve first-level IT issues via phone, email, chat, and remote connections, focusing on SMB environments with backups and patching management.

The role requires 5+ years in end-user IT support within an MSP, strong backup tool experience, Windows Server and 365 proficiency, networking know-how, and solid English communication.