Onsite Field IT Technician - Multi-Client Support (L2)

Hierro Group LLC; Tinley Park (IL); Sur place; USD 55 000 - 76 000; Plein temps

Résumé du poste

MSP4, LLC is seeking a Field Support Technician (L2) to serve as the onsite face to clients, imaging Windows devices, troubleshooting local networks, and managing tickets from intake to resolution. The role involves regional travel up to 10% and adherence to CMMC/L2 requirements.

You will support end users from manufacturing floors to executives, provide printer and peripheral support, and ensure rapid escalation when changes affect servers or core infrastructure.

Qualifications

• Windows 10/11 imaging, OS troubleshooting, driver work, domain join at desktop level.
• AD user support: unlocks, password resets, group membership changes, domain re-join.
• Policy troubleshooting and application of existing GPOs at endpoint.
• MS 365 end-user administration: mailbox, OneDrive, Teams, SharePoint, license assignment.
• Printer and peripheral support across common office brands and manufacturing-floor devices.
• Site-layer DNS/DHCP/VLAN checks; patch panel and switch tracing; basic network concepts.
• Endpoint security hygiene: phishing triage, password hygiene, lost/stolen devices.
• PSA/ITSM ticketing from intake to resolution in Jira or similar.
• Recognizes when to escalate to L3 for server/network/storage/compliance changes.
• Context switching across multiple clients while following site standards.
• Clear, calm user communication under pressure.
• Documentation at ticket close with reproducible steps and artifacts.
• 2–4 years of onsite field support in multi-client environments.

Responsabilités

• Deploy and image Windows 10/11 workstations to client standards.
• Troubleshoot and repair workstations, peripherals, and local networking onsite.
• Support printers and peripherals including Zebra and other brands.
• AD user support: account unlocks, password resets, domain re-join.
• MS 365 end-user administration and license assignment.
• Provide remote assistance during remote-work periods with ticket discipline.
• Own tickets from intake to resolution in service management platform.
• Apply endpoint security hygiene and response to incidents.
• Communicate with non-technical users clearly under production pressure.
• Document at ticket close with steps and root cause when known.

Connaissances

Windows 10/11 support

Active Directory user support

Group Policy at user-support level

Microsoft 365 end-user administration

Printer and peripheral support

Site networking basics (DNS/DHCP/VLAN)

Endpoint security hygiene

PSA/ITSM ticketing (Jira Service)

Escalation judgment

Multi-client service delivery

End-user communication

Documentation discipline

Field support certifications (Security

Outils

Jira Service Management

Description du poste

MSP4, LLC is seeking a Field Support Technician (L2) to serve as the onsite face to clients, imaging Windows devices, troubleshooting local networks, and managing tickets from intake to resolution. The role involves regional travel up to 10% and adherence to CMMC/L2 requirements.

You will support end users from manufacturing floors to executives, provide printer and peripheral support, and ensure rapid escalation when changes affect servers or core infrastructure.